All panels are stocked in our Christchurch warehouse and typically dispatch within 48 hours of purchase. Once your order is on its way, you’ll receive tracking details so you can follow your delivery right to your door.

If an item is on pre-order, the expected dispatch date will be clearly shown on the product page before you purchase.

Shipping costs are calculated at checkout based on your location and order size. This ensures you see the most accurate delivery cost before placing your order.

Yes.

We deliver across New Zealand using trusted carriers to ensure your panels arrive safely and on time. Delivery options and timeframes will be shown at checkout based on your location.

Yes.

Once your order has been dispatched, you’ll receive an email with tracking details so you can follow your delivery from our warehouse to your door.

All orders ship from our Christchurch warehouse. Keeping stock locally allows us to dispatch quickly and provide reliable delivery timeframes.

If a product is on pre-order, the expected dispatch date will be clearly displayed on the product page before you purchase.

As soon as your order is ready to ship, you’ll receive tracking details so you know exactly when it’s on the way.

Yes, in most cases.

If your order hasn’t shipped yet, we can usually make changes or cancel it for you. Once it’s on its way, our standard returns policy applies.

If you need to make a change, contact us as soon as possible and our team will help sort it out.

If your order arrives damaged, please contact us as soon as possible with photos of the packaging and panels.

We’ll work quickly to assess the issue and arrange a replacement or solution where appropriate.

Yes.

If you’re ordering panels for multiple spaces or planning a staged installation, you can place separate orders or contact us for guidance on quantities and delivery timing.

For larger or staged projects, our team is happy to help plan the best approach.

Once your order is confirmed, we’ll prepare it for dispatch from our warehouse. You’ll receive an email when your order ships, including tracking details so you know when to expect delivery.

If you have any questions along the way, our customer support team is here to help.

If you’ve changed your mind, unused panels can be returned in accordance with our returns policy. Items must be in their original condition and packaging.

Return eligibility, timeframes, and any applicable fees will be outlined clearly in our returns / refund policy.

To start a return, contact our customer support team with your order details.

We’ll guide you through the next steps and let you know what’s required to return your items smoothly.

Clearance products, and used or installed panels may not be eligible for return.

If you’re unsure whether your order qualifies, contact us before returning anything and we’ll confirm for you.

Yes.

Our panels come with a warranty that covers manufacturing faults when used and installed as intended.

Warranty details vary by product, so we recommend reviewing the specific warranty information on the product page or contacting our team if you have questions.

The warranty covers defects in materials or workmanship under normal use and correct installation.

It does not cover damage caused by improper installation, misuse, or general wear and tear over time.

If your panels arrive damaged or you believe there’s a fault, contact us as soon as possible with photos of the issue.

Our team will assess the situation and work with you to arrange a replacement or suitable solution.

If you notice an issue after installation that may be related to a manufacturing fault, contact us with details and photos.

We’ll review the information and advise on the best next steps based on the product and circumstances.

Our warranty covers the product itself and does not include installation, removal, or labour costs.

If you’re unsure about installation or need guidance before starting, we recommend reviewing our installation guides or contacting our team first.

Once we’ve received all required information, we aim to review returns and warranty claims as quickly as possible.

Timeframes may vary depending on the issue, but we’ll keep you informed throughout the process.

Our customer support team is here to help. If you have questions about returns, warranties, or eligibility, contact us and we’ll guide you through the process.

Our panels are finished with real wood veneer, which is a thin layer of genuine wood applied to the surface of each panel. This gives you the natural grain, texture, and variation of solid wood, without the cost or unpredictability that comes with full solid timber.

Beneath the veneer, the panels use engineered material cores to ensure consistent quality, durability, and easier installation. The result is a panel that looks just as refined as solid wood, while performing better in real homes and projects.

Yes. Our wood panels feature real wood veneer, giving them a natural grain, texture, and variation that you don’t get with printed or artificial finishes.

Because wood is a natural material, subtle variations in tone and grain are part of what makes each panel unique.

Our panels are suitable for most interior spaces, including living areas, bedrooms, home offices, and hallways.

For higher-humidity areas or specific environments, we recommend checking the product page details or contacting our team to confirm suitability before ordering.

Some of our panels, such as the Acupanel® range, are designed to help reduce echo and soften sound within a room, improving overall acoustic comfort.

Other panels in our range are purely decorative and are designed to enhance the look and feel of a space rather than its acoustics.

Yes.

We use wood from sustainably grown forests, and our real wood veneers are sourced with responsible forestry in mind. Sustainability is a core consideration in how we select and produce our materials.

We do our best to show our panels accurately through photography and customer images, but lighting, screens, and surrounding finishes can affect how colours appear.

That’s why we always recommend ordering samples first, so you can see the colour, grain, and finish in your own space before committing.

In many cases, yes, Acupanel can be installed behind or around a fireplace, particularly with modern fireplaces that have proper heat shielding and controlled heat output.

Many customers have successfully used Acupanel in these applications. As a general guide, we recommend keeping panels at least 300mm away from direct heat sources when installing behind a fireplace.

However, fireplace designs, heat output, and safety requirements vary. For this reason, it’s important to:

• Check the specifications and clearances provided by your fireplace manufacturer
  
• Ensure the panels are not exposed to excessive heat over time
  

This guidance should be considered a general reference only. We always recommend doing your own research and confirming suitability for your specific fireplace before installation.

Yes, and that’s intentional.

Because our panels use real wood veneer, natural variation in grain and tone is part of the material’s character. This variation adds depth and authenticity to the finished look.

Samples are the best way to understand how a finish will appear in your space.

Our panels are decorative wall panels.

They are designed to enhance the look and feel of a space and are not intended for structural or load-bearing use.

Yes.

Our panels can be cut to size using a fine tooth saw (even a handsaw), making it easy to work around power points, edges, and custom layouts. Installation guides provide clear instructions to help you achieve a clean finish.

Yes, many renters use our panels to upgrade their spaces.

If panels are installed using screws, they can usually be removed later. Small screw holes can be filled with putty and painted over when it’s time to move out, leaving the wall looking much like it did before.

Some customers have also had success using heavy-duty adhesive solutions, such as Command™ strips, depending on wall type and panel size. Results can vary, so we always recommend testing a small area first.

As with any wall installation, it’s best to check your lease agreement and confirm with your landlord if required before installing panels.

Choosing the right panel depends on your space, style, and how you want the room to feel.

Ordering samples is the best place to start. If you’d like guidance, our team can help you compare finishes, colours, and panel types to suit your project.

Each product page includes detailed information and FAQs specific to that product, including materials, installation guidance, and suitability.

If you’re looking for answers about a particular panel, the product page is the best place to start. If you still have questions after reviewing the product details, our support team is always happy to help.

Our panels are designed to be DIY-friendly, and many customers install them themselves using standard tools. Clear installation guides are available to walk you through the process step by step.

If you’d prefer not to DIY, a qualified tradesperson can also install the panels for you.

Most installations can be completed using common tools, such as:

• A fine-tooth saw suitable for cutting panels
  
• A drill or screwdriver
  
• A level and measuring tape
  

Specific tools can vary depending on your wall type and installation method, so we recommend reviewing the relevant installation guide before starting.

Yes.

Panels can be cut to fit your space using standard tools. This makes it easy to work around power points, switches, and edges.

Installation guides include tips to help achieve clean, accurate cuts.

Panels can be installed on a range of wall types, including plasterboard, masonry, and timber walls.

Installation methods may vary depending on the surface, so it’s important to follow the recommended guidance for your wall type.

Panels are typically installed using screws, panel adhesive, or a combination of both, depending on the product and wall surface.

Our installation guides outline the recommended fixing methods to help ensure a secure and long-lasting result.

Installation time varies depending on the size of your space and your experience level.

Many customers complete their installation in a few hours, while larger or more complex projects may take longer. Planning and preparation will help ensure a smoother install.

Panels are easy to care for.

For regular cleaning, use a soft cloth or duster to remove dust. If needed, a slightly damp cloth can be used. Avoid harsh chemicals, abrasive cleaners, or excessive moisture.

Some panels are suitable for areas with humidity, while others are better suited to dry interior spaces.

We recommend checking the product page details or contacting our team before installing panels in bathrooms, laundries, or other high-humidity environments.

Because our panels use real wood veneer, subtle changes in tone may occur over time, particularly with exposure to natural light.

This is a natural characteristic of real wood and contributes to its warmth and authenticity. If you’d like to refresh or deepen the colour in the future, the veneer accepts wood oils very well. Some customers choose to apply a Danish oil to darken the finish and enhance the natural grain over time.

As with any wood finish, we recommend testing on a small, inconspicuous area first.

If you have questions before or during installation, our team is here to help.

You can refer to our installation guides or contact customer support for advice before proceeding.

Yes, absolutely.

Ordering samples is the best way to see the colour, finish, and quality in your own space before committing. You can order samples directly from each product page, and they ship fast from our local warehouse.

If you’re unsure which option is right for your project, our team is always happy to help you choose.

Samples are designed to give you a clear view of the colour, grain, and finish so you can confidently compare options.

For a more accurate idea of size have a look at the pictures on our sample product pages.

Samples are just small section cut from the larger panel. This ensures that they accurately represent the colour, finish, and wood grain of the full panels.

Because wood is a natural material, some variation in grain and tone is normal and part of the final look when panels are installed at scale.

Samples ship quickly from our local Christchurch warehouse (usually same day).

Once dispatched, you’ll receive tracking details so you know when to expect delivery. Usually delivery takes between 2 and 3 days from the order date depending on where you are in New Zealand.

Samples are not refundable.

Trade customers with an approved WVH Pro account receive free samples as part of their trade benefits.

This depends on your space and how confident you feel choosing a finish.

Many customers order a few options to compare tones in different lighting. If you’re unsure, our team can help you narrow down the best choices for your project.

Start by thinking about the mood you want to create and how the space is used.

Samples are the easiest way to see what works in your lighting and alongside your existing finishes. If you’d like guidance, our team is happy to help you compare panel styles, colours, and layouts.

Yes.

Many customers mix finishes or panel styles to create contrast or define different zones within a space. Samples can help you visualise how combinations will work together before ordering.

Most panel ranges have samples available.

If you don’t see a sample option for a specific product, contact our team and we’ll let you know what’s available.

If you’d like help choosing panels, finishes, or quantities, our customer support team is here to help.

You can reach out with photos or details of your space and we’ll guide you in the right direction.

You can contact us through our online contact form, by emailing our customer support team, or by calling us on 03 338 2626

Once you get in touch, we’ll make sure your enquiry is passed to the right person and handled as quickly as possible.

For most questions, the quickest way to get help is by contacting us through our contact form or giving us a call on 03 338 2626

We aim to respond to all enquiries as quickly as possible, usually within one business day.

During busy periods, response times may vary slightly, but we’ll always get back to you.

Yes.

If you’re unsure which panels to choose, how many you need, or what will work best in your space, our team is happy to help.

You can share a few details or photos of your space, and we’ll guide you in the right direction.

For trade pricing, quotes, or commercial project support, we recommend applying for a WVH Pro account or using the trade contact options.

This ensures your enquiry is handled by someone familiar with trade and commercial requirements.

Yes.

WVH has a network of dedicated showrooms across New Zealand and internationally, showcasing our panels in fully designed, real-world spaces.

In New Zealand, you can visit our Christchurch showroom at 14 Radius Loop, Rolleston, where you’ll find a curated selection of our panels and finishes as the space continues to grow.

Including your order number (if you have one), product name, and a brief description of your question helps us assist you faster.

If you’re asking about a specific space or issue, photos are always helpful.

Yes.

If you’re working on a large residential, commercial, or trade project, you can request a quote or register for a WVH Pro account to access trade pricing, bulk quotes, and dedicated support.

Share your project details with us and our team will help you select the right products, quantities, and finishes for your space.

Yes, we do.

Approved trade customers can access trade pricing through a WVH Pro account. This is available to builders, designers, architects, joiners, and commercial clients.

Once registered, you’ll have access to tailored pricing, bulk quotes, and priority support for ongoing projects. Enquire about an account here.

You can apply online in 1-2 minutes by providing a few details about your business.

Our team will review your application and be in touch to confirm access and next steps.

Yes.

Our panels are used in a wide range of commercial environments, including offices, hospitality venues, studios, education spaces, stadiums and retail fit-outs.

They’re designed to deliver a premium finish with faster installation and more predictable outcomes than custom joinery, making them well suited to commercial timelines and budgets.

Absolutely.

We regularly supply large-scale and repeat projects. Our team can help plan quantities, manage staged deliveries, and ensure consistency across multiple orders.

If you’re working across several sites or phases, let us know and we’ll help streamline the process.

Most stocked panels are held locally and typically dispatch within 48 hours. For larger or staged orders, lead times will be confirmed with you during quoting so you can plan your project with confidence.

If a product is on pre-order, expected dispatch dates will always be communicated clearly.

Yes.

Trade customers can order samples to assess colour, finish, and quality before specifying or ordering at scale. Samples ship fast from our local warehouse, and WVH Pro members receive free samples.

If you need help choosing the right samples for a client or project, our team is happy to assist.

Yes.

We can provide product information, material details, and relevant specifications to support planning, quoting, and client approvals.

If you need specific documentation for a project, contact our team and let us know what’s required.

For trade pricing, quotes, or project support, contact our trade team directly or apply for a WVH Pro account.

We’ll make sure your enquiry is handled by someone who understands commercial requirements and timelines.